1. How do I find out how much memory is installed in my system?

In Windows, click on the start button and open “Control Panel”.Use classic view for Vista and 7. Then open “System”. This will display basic information about the computer including the amount of RAM installed.
In MacOS, select “About This Mac” or “About This Computer” from the Apple menu in the upper left corner of your Desktop. This will provide information about your Mac’s total memory (built-in memory plus DIMMs or SIMMs installed).
In Linux, open a terminal window and enter the following command: cat /proc/meminfo
This will show the total amount of RAM as well as other memory information.

2. Will additional memory speed up my computer?

Additional memory will not necessarily increase the performance of your computer. It will allow you to run more programs or processes at once or more memory intensive programs. There may be a performance increase if the original amount of memory installed was close to insufficient for the programs and processes you use the computer for.

3. How do I install memory into my computer?

1. Make sure that you are working in a static-safe environment. Remove any plastic bags or papers from your work space.
2. Shut down your system and make sure the power is completely off before unplugging the power cable from your computer. For laptops, then remove the battery.
3. Discharge residual power by pressing the power button.
4. Remove your computer’s cover. Refer to your owner’s manual for how to do this.
5. To protect your new memory modules and your system’s components from static damage during the installation process, touch any of the unpainted metal surfaces on your computer’s frame before handling and installing memory.
6. Using your system’s owner’s manual, locate your computer’s memory expansion slots. Do not use any tools in the removal or installation of memory modules.
7. Insert your new memory module(s) in accordance with the illustrations in this guide. Align the notch(s) on the module with the notch(s) in the slot, and then press the module down until the clips on the slot snap into place. (It can take 20 to 30 pounds of pressure to install a module.) Fill the memory slots on your computer starting with the highest density (i.e. put the highest density module in bank 0).
8. Once the module(s) have been installed, replace the cover on your computer and reconnect the power cord or battery.
9. Installation is now complete

4. What is ESD?

ElectroStatic Discharge, ESD is simply the discharge of built up static electricity. ESD should not be taken lightly as this is one of the few things an individual can do to damage or destroy their computer or hardware components. It is like when you rub your feet on the carpet and you touch something metal. ESD can occur without the user feeling a shock and will occur when only working on the inside of the computer or handling hardware.

5. How to help prevent ESD?

The best method of preventing ESD is to use an ESD wrist strap or a grounding mat or table. However, because most users do not have access to these items, we have included the below steps to help reduce the chance of ESD as much as possible.
• Standing – We recommend that you are standing at all times when working on the computer. Setting on a chair can generate more electrostatic.
• Cords – Make sure everything is removed from the back of the computer (power cord, mouse, keyboard, etc).
• Clothes – Make sure not to wear any clothing that conducts a lot of Electrical Charge, such as a wool sweater.
• Accessories – To help reduce ESD and help prevent other problem, it is also a good idea to remove all jewelry.
• Weather – Electrical storms can increase the ESD risk; unless absolutely necessary, try not to work on a computer during an electrical storm. In very dry areas, the air itself becomes a part of the electrostatic build-up mechanism every time there is an air flow (wind, air conditioning, blower) passing over an insulated surface. Do not let high humidity levels build a false confidence, and beware of corrosion problems with interconnects and other electrical interfaces.
To learn more about ESD and how to protect your electronics, please refer to the below site.

6. ESD Association?

http://www.esda.org/aboutESD.html

When I installed memory in my Notebook, the system did not boot or did not recognize the memory. How do I resolve this?
First, make sure you have the correct memory for your Notebook. Please refer to CMS’s on-line Memory Search at www.computermemorysolutions.com for assistance. After you confirm that you have the correct memory for your system, do the following:
1. Prior to memory installation, first shut down the Notebook, then remove the battery pack and unplug the power cord. Reseat the memory firmly into the socket and then push down on the memory to lock it in place. Replace the battery pack and power cord and boot the system. If the installation is still unsuccessful, try inserting the memory into a different slot, if available.
2. If you have properly installed the recommended memory and the PC still does not boot or recognize the memory, you may need to download the latest BIOS from your computer manufacturer’s Website.
Note: CMS is in no way responsible for any problems resulting from flashing the BIOS. Flashing the BIOS is merely a troubleshooting suggestion. Customers who flash the BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party BIOS manufacturer and not by CMS.

When I installed memory into my desktop computer, the system did not boot or did not recognize the memory. How do I resolve this?
First, make sure you have the correct memory for your computer. Please refer to CMS’s on-line Memory Search at www.computermemorysolutions.com for assistance. After you confirm that you have the correct memory for your system, do the following:
1. Shut down and unplug your computer.
2. Reinsert the memory module(s) with the largest capacity in the first socket followed by the smaller capacities in descending order. To ensure the memory modules are installed properly, line up the memory notches with the key in the memory socket, then push the memory firmly into the socket until the tabs lock the memory into place.
3. Make sure all the cables in your computer are connected properly. You may have failed to connect a needed power connector to the motherboard or accidentally disconnected a cable to your hard drive.
4. If you have properly installed the recommended memory and the PC still does not boot or recognize the memory, you may need to download the latest BIOS from your computer manufacturer’s Website.
Note: CMS is in no way responsible for any problems resulting from flashing the BIOS. Flashing the BIOS is merely a troubleshooting suggestion. Customers who flash the BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party BIOS manufacturer and not by CMS.

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